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Losing a Customer, or "Misfit Studios is a Communist-Leaning Company"

Steven TrustrumCommentary Leave a Comment

As anyone in this industry will tell you, gamers are full of opinions — sometimes they will rave about your products and sometimes they want nothing better than to tear a strip off of you. While the former are always a nice thing to hear, the latter are par for the course. Sometimes we mess something up and deserve criticism and, of course, there is the fact that you simply can’t please everyone all the time. Criticism that ranges from the polite to outright threatening are a part of doing business, more so the more accessible you make yourself to the public. So, although surprised to see this email, it’s not the sort of thing that I’ve never heard of before. Figuring I should at least see what I did wrong, I sent a reply asking as much. The former customer was online at the same time, so a quick back and forth quickly followed.